We are EGroup Protective Services
At EGroup, protection is more than presence - it's partnership, performance and professionalism..
Every site. Every shift. Every day.
With operations across New South Wales, ACT, Victoria, Queensland, South Australia and Western Australia, we combine national capability with local expertise, understanding the operational requirements that shape every environment we serve.
From corporate and commercial precincts to retail, government and critical infrastructure, our teams are trusted to protect people, property and communities. We go beyond traditional security models by working in partnership with clients to deliver proactive, intelligence-led and customer-focused security solutions.
As part of Bidvest Group Australia, EGroup is supported by the strength of a well-governed, ethical and financially backed organisation, providing confidence, stability and long-term partnership.
Strength You Can Rely On
EGroup Protective Services forms part of Bidvest Group Australia, alongside our sister companies BIC Consolidated and PHS.
Backed by the global strength of the Bidvest Group, our clients benefit from:
- Strong governance
- Financial stability
- Industry leadership
- Scalable national capability
Sectors We Support
Tailored protective services across complex operating environments.
Commercial
We deliver integrated security solutions for premium office and commercial assets, combining professional officers, concierge services, electronic systems and control room oversight.
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Retail
Our retail model balances protection with customer experience, supporting loss prevention, crowd management, emergency response and stakeholder engagement.
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Government
We support State and Federal environments with services aligned to security classifications, procurement protocols, privacy obligations and governance requirements.
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Education
Across universities, TAFEs and campuses, we provide technology-enabled protective services that support safe, open and inclusive learning environments.
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Transport & Logistics
For fast-moving 24/7 operations, we combine specialist officers, mobile patrols and integrated CCTV/access control to reduce risk and support continuity.
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Health Services
Healthcare security is delivered with professionalism and discretion, balancing safety requirements with the sensitivities of patient care and clinical operations.
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A Safe Pair of Hands
Integrity, strength and ethical conduct are embedded in how we operate.
At EGroup Protective Services, being a safe pair of hands is not something we say, it is something we prove every day.
We're always here. We're always available. We're always going to be that safe pair of hands when you need us most.
As part of Bidvest Group Australia, we are a well-funded, publicly listed organisation built on strong governance, financial discipline and a long-term commitment to doing business the right way, especially when it matters most.
- Robust governance and risk frameworks
- Direct employment of our people
- Accurate, on-time payment in line with awards and loadings
- Clear accountability at every level
- Transparent decision-making
- Open communication with clients and operational leaders
- A genuine commitment to compliance, ESG and ethical practice
- A people-first culture focused on safety, wellbeing and respect
Our actions are reflected in how we govern our business, support our people and deliver for our clients - consistently and responsibly.
In uncertain times, a trusted reputation for experience, stability and integrity still matters.
And we're proud to stand behind ours.
Technology & Intelligence
Security today requires more than physical presence. Our technology platforms improve visibility, reporting and operational effectiveness.
Digital incident reporting
Real-time workforce monitoring
Integrated CCTV and alarm systems
Data-driven security insights
Technology-enabled patrol verification
Back to base monitoring (alarms and CCTV)
Integrated Security Solutions
A comprehensive range of services tailored to client requirements and site-specific risk profiles.
Protective Services
Professional on-site officers delivering a strong visible presence and customer-focused service.
- Concierge and front-of-house security
- Commercial property security
- Corporate office buildings
- Retail and shopping centres
- Education facilities
- Government buildings
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Mobile Patrols
Rapid-response patrol capability designed to deter risk and protect assets.
- Alarm response
- Lock and unlock services
- Randomised patrols
- Incident response
- Site inspections
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Control Room & Monitoring
Centralised monitoring with rapid escalation and real-time operational visibility.
- Alarm monitoring
- CCTV monitoring
- Incident escalation
- After-hours response
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Risk & Security Consulting
Strategic advisory support to identify vulnerabilities and improve security frameworks.
- Security risk assessments
- Site vulnerability reviews
- Emergency management planning
- Security program design
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24/7 Support & Electronic Solutions
Security and facilities support backed by 24/7 help desk capability and technology-enabled delivery.
24/7 Help Desk
- 24/7 NOC - security
- 24/7 Helpdesk - facilities management
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Electronic Security Solutions
Integrated CCTV, alarms and analytics that provide real-time insight, faster response and stronger accountability.
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